Question: I have just started hosting with your server. What do I need to do to set up email?
I am going to use Outlook as the example. You can follow the general steps with any email client. We are going to set up POP and SMTP to send and receive email to your computer.
Set up Outlook as follows:
1. Open Outlook
2. Click on the Files Tab and select Add Account or click on Account Settings.
3. (This follows the steps using Add Account).
Ignore all the start fields but click the “Manually Configure server settings or additional server types” and click next. The fields will grey out and you will be taken to the next window,
3. Select Internet E-Mail (the first choice) and click next. This will open a new window with all the fields you need for setting up.
Add your user information.
- Your name or a Department: eg: John Smith or John Smith, Sales
- Type in the full email address (example: [email protected])
Add Server Information
- Select Account Type (Usually POP)
- Incoming Mail Server (usually mail. + your domain name): mail.yourdomain.com
- Outgooing Mail Server (SMTP) (usually the same as your incoming mail server, but some ISPs prefer that you use their SMTP outgoing mail service. You will need to check with your ISP for the name to use. Example: smtp.bigpond.com.au
Logon Information
- User Name will be your full email address as given in Add Your User Name
- Password and check Remember Password
.............Sorry not finished yet.....
Now you have to set the email account to authenticate to download (using POP3)
and Send Mail using SMTP. This step helps to reduce SPAM
4. Click on the More Settings Button and you will see a small window with 4 tabs.
- Under the General Tab, type in the name you want to use to refer to this account. This can be the same name you used in Step 3, Your name or a Department: eg: John Smith or John Smith, Sales
- Click on the Outgoing Server Tab and make sure that "Use the same settings for Incoming Mail Server" is checked on.
- Click on the last Tab, Advanced and you will see a choice “Leave a Copy of the message on the server. If you are downloading email to Outlook, deselect this option. If you don’t do this, your email post box will fill up and stop working.
- Click OK.
Last and not least, now Click on the Test Account Settings Button and this will test both the outgoing (SMTP) and incoming (POP) mail settings. You should see both tests showing “Completed”. If not, then you will see an error message.
If you entered your details correctly (that’s the first thing to check, then usually the send mail element has failed because your ISP prevents sending mail unless you use their protocol. Contact your ISP for correct SMTP address to use.
Thats it. You can now download email from your hosting plan to your own PC.