What does our Refund Policy Not Apply To?

1. Our refund policy "does not apply" to dedicated servers, all Domain Name Registrations,  administrative fees, and additional resources iincluding and not limited to data storage, data  transfer, databases, install fees for custom software, over and above those provided by your web hosting plan.
2.  As a policy, we "do not" offer credits or refunds for "hosting time" already "expended".

What does our Refund Policy Apply To?

1.  "We do give refunds" for full months unused, if you want to cancel a prepaid service after a  prepayment has been made.
   
2. You "will not" receive any refund for the current month in use

What happens to my Discount?

If you have prepaid and received a discount, upon cancellation, we will calculate the refund retroactively withdrawing the discount back to the start date of the contract. This will result in paying the full undiscounted price for the months used and receive a refund of only the balance. This only applies when a cancellation is requested by the you.

What happens to your payment if you violate any of our terms of service?

If cancellation is applied by THS Web Hosting due to violations of any part of our Terms of Service or any other policy violation, there will be no refund.

What Currency will I receive for a refund payment.

If you cancel your service and a refund of unused time or other service is to be refunded, where possible, we will try to arrange the refund transactions in the currency of payment and this cannot be changed afterwards. If it is not possible to refund in the currency of payment, the refund transactions will be in US Dollars.

How long does it take to get a refund?

1. Regardless of our wishes to resolve such issues quickly, please allow 2-4 weeks for a refund payment.
2. We will advise you by email (sent to the registered email address of your account), of progress and also when a refund payment has been made.

Account Cancellation:

1. You may cancel your account via a support ticket or by emailing to the site administrators.
2. If you chose to cancel by email, you must use the email address that you registered when setting up your account.
   
3. If cancel your account please advise us at least 5 days before the next Invoice is due to be issued. Payment reminders and recurring  billing invoices are issued automatically periodically before the aniversary of the next payment. If your account has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve you of any outstanding financial obligations.
4. It is your responsibility to ensure that all data and e-mail held on the email server is downloaded prior to the cancellation of the hosting service, because once the account is cancelled all data is automatically erased. Email especially cannot be retrieved once deleted even if the account is reopened after renewing for an additional term.

Modification:

THS Web Hosting reserves the right to add, delete, or modify any provision of its terms of service at any time without notice.

Your Responsabilities

   It is your responsibility to ensure that the contact details for your account are always up to date Your email address is the primary means of contacting you with important notices and is also the primary means of proof of ownership of a domain name registration.

   It is your responsability to ensure the security of your account, web site content, databases and that use of the THS Web Hosting service is not breached by any malicious person or person(s). We will do our best to provide effective advise on best practices when asked.

   It is your responasbility to ensure payments for all services are made before or on the day of order, or in the case or recurring billing, on or before the anniversary day of the first order.

Modifications to our Terms of Service (TOS)

If our Terms and Conditions are modified, you will be notified by email sent to the primary email address non record. We request that you ensure that emails from admin [at] thehostserver [dot] com are not blacklisted or treated as spam by you or your email service providor. In other words, put our email address in your white list.

Acceptance of agreement:

By registering as a member of this web site and by ordering and making a payment for any service or product that we provide in good faith, you acknowledge that you have read and accept our Terms of Service and any other conditions stated in our policy documents. THS Web Hosting reserves the right to amend any of our Terms of Service at any time and without notice

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Published: 8th Augist 2013.