Customer Charter

Our customer charter is designed to protect both the outbound tour operator using the services of a member of Destination Professionals, and the end user of the tours and services.

• We will answer every request for a quotation with an acknowledgement within 24 hours
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• We will endeavour to provide quotations and availability within 24 hours for FIT requests, and within 48 hours for group requests
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• We will not sell hotels at above rack rates, even during trade shows, congresses and exhibitions, unless this fact is made clear at time of offer
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• We will only engage the services of suppliers who conform with the necessary insurance requirements within their area of operation
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• We will use wherever possible registered tour guides, speaking the language of the client's home country
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• We will acknowledge any complaint promptly, and investigate it fully and fairly
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• We will ensure that all our members act in accordance with the expected international professional standards of the incoming tourism industry